Confidentiality

Data Protection

All information held on our records is covered by the Data Protection Act 1988. The practice is committed to preserving as far as is practical, the security of data used by our information systems. Please see our Practice Privacy notice in line with recent GDPR guidance.

Practice Privacy Notice

Freedom of Information

This website has been prepared with reference to the Freedom of Information Act 2000. If the website does not provide you with the information you need, please contact the practice and we will try to assist you.

Our "Freedom of Information & Subject Access to Records" policy is available to download below:

We use a processor, iGPR Technologies Limited (“iGPR”), to assist us with responding to report requests relating to your patient data, such as subject access requests that you submit to us (or that someone acting on your behalf submits to us) and report requests that insurers submit to us under the Access to Medical Records Act 1988 in relation to a life insurance policy that you hold or that you are applying for. iGPR manages the reporting process for us by reviewing and responding to requests in accordance with our instructions and all applicable laws, including UK data protection laws. The instructions we issue to iGPR include general instructions on responding to requests and specific instructions on issues that will require further consultation with the GP responsible for your care

Request form to be submitted to: Admin Team, The Surgery,1 Church Street, Newtownards. BT23 4FH

Subject Access Request for Medical Records

Complaints

The practice will always endeavour to provide the best service possible, but there may be times when you feel this has not been the case. We offer a complaints procedure in line with the SPPG guidelines.

All complaints should be referred in the first instance to the practice manager.

Our complaints policy is available to download below:

Surgery Complaints Process