Welcome to Church Street
OUR TELEPHONES LINES ARE OPEN
DUE TO THE CONTINUING SITUATION WITH CORONAVIRUS (COVID-19) AND IN ORDER TO PROTECT PATIENTS AND STAFF, WE WILL BE RESTRICTNG ACCESS TO THE SURGERY.
YOU MUST NOT ATTEND THE SURGERY WITH ANY SYMPTOMS OF CORONAVIRUS. THESE INCLUDE A FEVER OF 37.8 DEGREES OR ABOVE, A NEW CONTINUOUS COUGH OR BREATHLESSNESS.
YOU MUST NOT ATTEND THE SURGERY IF EITHER YOURSELF OR ANY MEMBER OF YOUR HOUSEHOLD ARE CURRENTLY IN SELF ISOLATION.
IF YOU NEED MEDICAL ASSISTANCE, PLEASE CONTACT RECEPTION ON 028 91816333.
THE GP WILL TELEPHONE YOU BACK AND ASSESS IF YOU NEED TO ATTEND THE SURGERY. AN APPOINTMENT TIME WILL BE GIVEN FOR YOU TO ATTEND THE SURGERY AS REQUIRED.
PLEASE USE THE BUZZER SYSTEM ON OUR MAIN FRONT DOOR AND STAFF WILL ATTEND TO YOU AS SOON AS POSSIBLE. PLEASE BEAR IN MIND OUR STAFF ARE CONTINUALLY ON THE TELEPHONE ASSISTING PATIENTS WITH URGENT QUERIES.
PLEASE CONSIDER OUR FRONT LINE STAFF WHO ARE TRYING TO WORK UNDER CONSIDERABLE PRESSURE TO ASSIST URGENT CASES IN THIS EXTREMELY DIFFICULT TIME.
FOR ADVICE: www.publichealth.hscni.net
WE WOULD ENCOURAGE PATIENTS TO USE ONLINE ORDERING FOR REPEAT PRESCRIPTIONS. WE ALSO SUGGEST YOU NOMINATE A LOCAL PHARMACY TO COLLECT YOUR REPEAT MEDICATIONS FROM THE SURGERY. PLEASE SPEAK TO A RECEPTIONIST IF YOU REQUIRE HELP ORGANISING THIS. WHEN YOUR NOMINATED PHARAMCIST IS COLLECTING YOUR SCRIPT PLEASE ALLOW SOME EXTRA TIME PRIOR TO COLLECTING SO AS THEY CAN HAVE YOUR MEDICATION READY FOR YOU.
DUE TO INCREASED PRESSURES AT THIS TIME, WE WILL NOT BE BOOKING ANY ROUTINE APPOINTMENTS, WE CAN ONLY DEAL WITH MEDICAL MATTERS ON A DAILY BASIS AT THIS TIME.
IF YOU HAVE A CONCERN WHICH YOU FEEL NEEDS URGENT MEDICAL ADVICE, PLEASE PHONE THE SURGERY AND THE STAFF WILL CHECK THE REASON FOR YOUR CALL, YOU MAY THEN BE PLACED ON A TELEPHONE TRIAGE LIST FOR A DOCTOR TO CALL YOU BACK. PLEASE NOTE DUE TO REDUCED STAFFING THIS MAY NOT BE YOUR OWN GP AT THIS TIME.
NON URGENT ADMINISTRATION: SUBJECT ACCESS TO RECORD REQUESTS WILL NOT BE ACCEPTED AT THIS TIME.
FOR REQUESTS AS LISTED BELOW, PLEASE SPEAK TO RECEPTION STAFF:
COMPLETION OF INSURANCE FORMS/ESA/BLUE BADGE REQUESTS/UNIVERSAL CREDIT
SOLICITOR REQUESTS FOR REPORTS/COPY RECORDS
'REPEAT PRESCRIPTIONS' (Please allow 48hrs -2 working days)
Repeat prescription requests will not be taken over the phone - please do not ask staff to take this information.
Options: On line access - ask at reception to register
Fax: 028 91818805
Entrance hall post boxes - leave in by hand
You should nominate a chemist to 'collect' your prescriptions for you, however your nominated chemist will not be allowed to order your medication for you. Speak to our reception staff about organising this, or simply add the name of your chemist of choice to your green script request slip. Please understand our Pharmacies are under a huge amount of pressure currently - please be patient as they try to dispense all required medications. You may require to leave an extra day to collect from your pharmacist unless it is urgent. It is currently not possible to issue scripts before they are due.
Launch of Patient Direct Access (self Referral) Service
You can now self-refer to Physiotherapy If you reside in South Eastern Trust, are over 16 and are suffering from e.g.
- Low Back Pain
- Neck Pain
- Shoulder or knee pain
Download the referral form or submit an e-referral online at www.setrust.hscni.net/services/physioform.htm
PODIATRY SELF REFERRAL
you can self-refer to podiatry services as well, click here for more info and to access the referral form
We hope to use our surgery website as a way of presenting all our patients with an up to date resource for all information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients.
There are three practices at the Surgery, these practices provide general medical services for a geographical area from the surgery premises. The practices aim to provide a caring and efficient service to their patients, covering all aspects of healthcare. We place particular emphasis on health promotion and preventative medicine.
Each partner uses his/her particular skills or interests to the benefit of the partnership. Patients will be registered with the practice and not with an individual GP, although appointment requests for a particular GP can be made. If you express a preference for a particular doctor, however, this may result in a delay in booking an appointment. The information contained in this website is intended to allow our staff and ourselves to provide our patients with a high quality, efficient service.
Have a look around our website and please do send us some feedback. We can use your thoughts to improve our online services & further develop the website to make it a more useful, practical application for our patients.
(Site updated 30/07/2020)